Article 1 (Purpose)
This term of use is intended to clarify the “Staypia” service (referred
to as “service”, “we”, “us”, “our”) operated by Mycelebs Inc (referred
to as the “company”, “we”, “us”, “our”), as well as the rights,
obligations, and responsibilities of the users.
Article 2 (Definition of Terms)
The definitions of terms used in these terms and conditions are the
“Service” refers to Staypia and related services that members can use
regardless of the used gadget (including various wired and wireless
devices, such as PCs, TVs, and portable terminals). This includes
cases provided to users through developed programs or services, using
the API address provided by the company.
“User” refers to members and non-members who access the service and
use the service provided by the company in accordance with the
“Member” refers to a person who agrees to these terms and conditions
and signs a contract with the company to use the services provided by
“Seller” refers to a person who receives a sales agency service from
the company for smooth provision of Hotel/Airbnb advertisement or
“Non-member” refers to a person who uses the services provided by the
company without registering for a membership.
“Use contract” refers to all contracts made between the company and
members in connection with the use of services, including this
“ID” is a unique combination of letters and numbers approved by the
company at the member's request for identification and service
use. The format follows the usual e-mail address format.
“Password” refers to a unique combination of letters and numbers
registered with the company and set by the member to verify the
identity of the member.
“Voucher” refers to our online or offline coupon that allows you to
receive a discount on the reservation price by a certain amount or
percentage indicated on the coupon when making the payment for
“Paid Service” refers to various online digital contents (including
various information contents, VOD, items and other paid contents) and
various services provided by the company with charge.
The definitions of terms used in the agreement is in accordance with
general related laws and service-specific guidance, except those
specified in Article 2.
Article 3 (Specification, explanation and revision of the terms and
The company will post the contents of these terms and conditions along
with the company's business name and representative's name,
business office address, phone number, e-mail address, business
registration number, etc. on the company home page (website default
page). However, the contents of these terms and conditions can be
viewed by the user through a connection screen.
Within the boundaries of the relavant laws, we may amend further terms
or revise existing terms.
If the company revises the terms and conditions, the date of
application and the reason for the amendment shall be specified and
announced on the company home page (website default page) along with
the current terms and conditions from 7 days before the effective
date. However, in the case of revising the contents of the terms and
conditions against the user, we shall make written clarifications
electronically available (including electronic documents or e-mail),
pop-up windows when accessing the service, in addition to the notice
on the initial screen of the service 30 days before the effective date
of the revised terms and conditions.
If the company revises the terms and conditions, the revised terms and
conditions are applied only after the effective date, unless there are
relevant laws or other inevitable terms, For contracts already
concluded before the date, the terms and conditions before the
revision will apply before total termination.
If you continue to use our service after the effective date announced
in accordance with Paragraph 3, it is presumed that we have obtained
your consent to the revised terms and conditions. If a member does not
agree to the revised terms and conditions, he or she can freely
terminate the membership contract at any time.
Matters not specified in this agreement or individual discrepancies in
the interpretation of these terms and conditions will be in accordance
with relevant laws or commercial practices.
Article 4 (Notice to Users)
The company notify the user, through the provided e-mail address,
phone number, address, etc. provided by the user to the company in
writing (including electronic documents or e-mail) unless otherwise is
specified in this agreement.
In the case of notification to all users, the company may revoke the
notice in Paragraph 1 and it on the company's notice (Customer
Center) for over 7 days. However, individual notifications will be
given for matters that have a significant impact on your use of the
Article 5 (Signing of membership contract)
Membership is confirmed when the applicant agrees to and registers
under the terms and conditions and then applies for membership and the
company approves the registration for membership. However, if the
applicant (if the user is a child under the age of 14, the membership
will be of the legal representative of the child) expresses consent in
the consent check box provided with the contents of this agreement, we
will think that you have read and fully understood it, and therefore
agree to apply it.
In connection with the application for subscription under Paragraph 1,
the company may request the applicant to confirm his/her real name
through a specialized institution and to verify his/her identity
(including mobile phone authentication).
You are obligated to provide the required items (e-mail address,
password, etc.) of his/her personal information at our request.
In principle, we will accept the registration for membership by the
applicant. However, the company may not approve the following
applications or terminate the membership contract afterwards.
- If it is not your real name or it is proved to be a forged name
In case the applicant for membership has experience in losing
membership by acting against these terms and conditions. However,
exceptions are made when the company's approval for
re-registration is obtained.
If false information is entered or the required items presented by the
company are not entered.
- For minors under the age of 18
When a user applies for re-registration within 5 days after withdrawal
of membership or utilizes the service for illegal purposes or for the
purpose of pursuing profit.
When the application is made for the purpose of violating relevant
laws or impeding good manners or social order.
In case approval is not possible due to other reasons attributable to
the user or the registration requested has violations in any other
The company may withhold approval if there is no room for
service-related facilities, or if there are technical or operational
If the application for memberships not approved or reserved in
accordance with paragraphs 4 or 5, we will, in principle, notify you
of the fact.
The timing of signing the membership contract is the time when the
company displays the fact of signing the membership contract
(membership registration) to the applicant.
Article 6 (Termination of use contract)
Members can terminate the use contract at any time by notifying the
company of their intent to terminate.
The use contract ends when the member’s intention to terminate reaches
- Termination by the company
The company may terminate the contract of use in the event of any or
more of the following reason. In this case, the company notifies the
member of the intent to terminate by disclosing the cause for
termination through e-mail, telephone, fax, or other means. However,
the company may give the member an opportunity to make a statement on
the cause for termination in advance.
s When it is confirmed that there is a reason for refusing to accept the
use contract specified in Article 5, Paragraph 4
s When a member violates the rights, honor, credit or other legitimate
interests of the company or other members
s When other members act in violation of these terms and conditions, or
when there is a reason for termination specified in these terms and
s If you are inactive on the service for over a year, your account will
be converted to a dormant membership, and personal information of the
dormant member is managed separately. The subject member will be
notified in 30 days advance of the conversion.
The contract of use is terminated when the company notifies the member
of its intention to terminate. In this case, the company will send the
cancellation intention to the e-mail address registered by the member
or post it on the company bulletin board to replace the notification.
Any damages incurred in connection with the termination of the use
contract is liable by the member whose use contract is terminated, and
the company will not be held liable.
Article 7 (membership withdrawal and loss of qualification)
Members can apply for termination of the use contract at any time
through the "Membership Withdrawal" screen in the service,
and the company must immediately process this in accordance with the
When a member terminates the contract, the member's personal
information is destroyed immediately upon termination, unless the
company retains the member information in accordance with relevant
laws and Privacy policies.
When a member terminates the contract, any posts created by the member
Article 8 (Provision and change of service)
- The company provides the following services to members.
Information provision service on accommodation, restaurants, and other
- Accommodation reservation service
Services additionally developed by other companies or provided through
partnership agreements with other companies.
The company may adjust or suspend all or parts of the services
provided according to operational and technical needs, such as
difficulty in providing smooth operations due to decrease in number of
members, deterioration in profitability, changes in company policies
related to service provision.
If the service is changed or service is scheduled to be stopped, the
company will notify the type of service to be changed or discontinued
on the company homepage (service initial screen) You will be noticed
30 days or more before the scheduled date with the details and reasons
for the change or suspension.
The company may change, suspend, or abolish some or all of the
services provided for free to users according to the company's
management needs, and does not provide additional compensation to
users unless there are special regulations in the applicable laws.
Article 9 (Service and Customer Center Hours)
- The service is provided 24 hours a day, 365 days a year.
We may temporarily suspend the provision of services in the event of
maintenance, inspection, replacement or breakdown of information and
communication facilities such as computers, communication
interruption, or significant operational reasons. In this case, the
company will notify the member in the manner specified in Article 4
(Notice to Users). However, if there is an unprecedented adjustment
that cannot be notified in advance, it may be notified afterwards.
The company may conduct periodic inspections if necessary, for the
provision of services, and the periodic inspection time is as
announced on the service website.
The operating hours of the customer center related to service
operation are the following.
Customer Service operating hours: 9:30 to 18:30 (Korea Standard Time)
Article 10 (providing information and posting advertisements)
The company may provide the information deemed necessary for the
member's service use to by means of announcements or writing
(including electronic documents or e-mail), text message (SMS), direct
call, push notifications on the mobile app or etc. However, members
may refuse to receive the above information at any time, except for
transaction-related information and answers to customer inquiries in
accordance with applicable laws.
In connection with the operation of the service, the company may place
advertisements on the company homepage (service initial screen),
e-mail, SMS, and App Push. However, in the case of electronic
transmission media such as e-mail, SMS, and app push, as stipulated by
GDPR, CCPA and other applicable laws in principle, the company must
obtain the recipient's explicit prior consent. If the recipient
expresses his/her intention to reject consent or withdraw prior
consent, we do not transmit advertising information for commercial
purposes. Members who receive e-mails with advertisements can refuse
to receive them.
Article 11 (service use and intellectual property rights)
Intellectual property rights for works created and edited by the company
in connection with the provision of services (including secondary works,
hereinafter the same) belong to the company, and the user will obtain
the company’s work obtained in the process of using the service without
the company's explicit prior consent. It must not be used by any
other means such as reproduction, transmission, publication,
distribution, broadcast, or third-party use
Article 12 (Discount Voucher)
The company offers discount vouchers to members according to the
service policy. Matters regarding the issuance criteria, period of
posted or notified on the service screen.
Matters regarding the conditions and limits of use of discount
vouchers may vary according to the company's policies.
Discount vouchers can only be used in connection with the
company's service use cannot be refunded in cash or securities.
It is strictly forbidden for members to dispose of discount vouchers
to others, such as transferring, selling or providing them as
Discount vouchers are automatically terminated if they are not used
during the validity period. However, the period of use of discount
vouchers issued through marketing or other promotions or for which a
special agreement has been set follows a separate standard.
If it is confirmed that the member has issued and used a discount
voucher or disposed to another person by illegal means (such as
recruiting recommenders in an abnormal way), the company can collect
the discount voucher and perform the termination of the contract,
claim for damages, and criminal charges can also be taken.
When withdrawing membership, the discount voucher is automatically
terminated, and the lapsed discount voucher will not be restored even
if you rejoin after withdrawal.
When a member requests a cancellation or refund after using the
discount voucher, we will recover and issue a discount voucher
identical to the expiration date of the discount voucher used by the
Article 13 (advertising)
The company may post advertisements to provide and maintain services,
etc., and members agree to the posting of advertisements exposed when
using the service.
The company shall not be held liable for any losses or damages arising
from members' participation, communication, or transactions in
the promotional activities of advertisers posted on the service or
through the service.
Article 14 (restrictions on service use)
If the user violates the obligations of this agreement or interferes
with the regular operation of the service, the company may gradually
restrict the use of the service by warning, temporary suspension,
permanent restriction of use, termination of the membership contract
Notwithstanding the preceding paragraph, the company is responsible
for the theft of identity and payment in violation of laws(including
payment by illegal methods such as stolen cards and copy cards), theft
of phone numbers, and illegal programs that violate the Copyright Act
and other applicable laws. In the event of violation of related laws
such as illegal communication and hacking, distribution of malicious
programs, and excessive access rights, etc. in violation of the
provisions and service operation, promotion of information and
communication network use and information protection, etc., the user
will be immediately suspended.
In case of permanent restriction pursuant to Paragraph 1 or Paragraph
2, all of the user's benefits related to the use of the service,
such as points, lapse, and we will not compensate for the lapsed
If the Company restricts the use of the service by the user, the
Company shall notify the reason for the restriction on the use of the
service and the details of the restriction in accordance with Article
4 (Notice to the User).
Members may file an objection against the restriction of use pursuant
to Paragraph 1 or Paragraph 2 within 2 weeks from the time of
receiving the notification of the restriction of use. If our team
determines that the user's objection is justified, the company
immediately lifts the restriction on the use of the service for the
Article 15 (purchase application and consent to provide personal
The user applies for purchase by the following or similar method on
the service, and we must provide the following information in an
easy-to-understand manner when the user applies for purchase.
- Search and selection of goods, etc.
Enter the name, phone number, e-mail address, date of birth, gender,
Displaying of terms and conditions, restrictions on cancellation,
modification, and refund of contracts, conditions of stay for minors,
and additional expenses.
Agree to these terms and conditions and confirm or reject the above.
Application for purchase of goods, etc. and consent to the
- Choice of payment method.
- Payment transaction
When the company needs to provide the personal information of the
purchaser to a third party, 1) the person receiving personal
information, 2) the purpose of using the personal information of
receiving the personal information, 3) the items of personal
information to be provided, 4) It is required to notify the purchaser
of the period of retention and use of personal information of the
person receiving personal information and obtain consent.
When we entrust a third-party company to process personal information
of the purchaser, we will seek consent to 1) the person receiving the
personal information handling consignment, 2) the information of the
personal information handling consignment to the purchase. (Even if
the consented matters change). However, if it is necessary for the
fulfillment of the contract for the provision of services and it is
related to the enhancement of the convenience of the purchaser,
following the GDPR, CCPA and other applicable laws, you do not need to
go through the notification procedure and consent procedure.
Article 16 (Establishment of purchase contract)
The user can enter into a purchase contract through the following
procedures in accordance with these terms and conditions and other
- Enter your name and contact information
- Selection of goods or services and period of use
Posting of the following terms and conditions, terms and conditions,
service contents (included and not included), additional costs etc.
s Notification of non-refundable products such as cancellation, change
s Notice of permission for minors to stay if accompanied by a guardian
s Other service-related contents
- Display of user's consent (signed contract)
- Selection of payment method and payment action
All rights and obligations of the user is exercised once user approves
consent (confirms reservation) after marking the consent check box, by
Paragraph 1, the company presumes that the user fully acknowledges and
All rights and obligations related to the user's use of
accommodation facilities and restaurants belong to the lodging
facilities and restaurants, so the company is not responsible or
burdened for any property or non-property damages incurred to users in
connection with the users’ use of ledging facilities and restaurants.
We may provide various services required by the user’ purchase
contract and charge a service fee for it according to our internal
Article 17 (Storing Purchase Agreement Records)
Transaction records of purchase contracts are kept for a certain period
of time in accordance with the Act on Consumer Protection in Electronic
Article 18 (Payment method of purchase contract)
The user may pay for the goods or services purchased by the company by
any of the following methods. However, the company does not collect
any nominal fees regardless of the user's choice of payment
s Various cards such as credit cards, debit cards, and prepaid cards
s discount voucher
If a user uses a stolen card, forged card, etc., or attempts to make a
payment by other fraudulent methods, the user is ultimately
responsible for the damages caused by the company or a third party and
payment for the purchase contract.
Article 19 (Cancellation and refund of purchase contract)
The company complies with the any applicable laws regarding e-commerce
transactions, in respect to cancellation and refund of reservation
In the case of “reservation transaction”, the company may set separate
regulations related to cancellation and refund depending on the nature
of the goods, and services, and the “company” may apply individual
cancellation and refund policies in such cases.
We handle the cancellation and refund application of the user's
“reservation transaction”, and a cancellation fee may incur according
to the cancellation and refund policy of the company and the seller.
Changes in reservation are processed as re-booking after
cancellation/refund, and cancellation fees may incur according to
In the case of “reservation transaction”, following formal processes
of accommodation reservation, cancellation and refund will be
processed after confirmation with the accommodation business, and a
card payment may take a longer period to process according to the
credit card company's refund criteria.
In order to protect our users, the we will restrict reservations or
cancel by setting a certain period for the subject customers and also
by the rule of Article 14 Paragraph 1, the company can also restrict
service use. Subjects users are the following
In the case of reservation by illegal methods (e.g. attempt to reserve
using a macro, etc.).
In the case of repetitive cancellation after purchasing a large
quantity of goods or services (e.g., canceling after purchase for the
purpose of resale or to interference with the purchase of other
- If it is judged to be additional illegal acts not stated above
A minor or a legal representative of a minor may cancel the purchase
of a minor in accordance with the provisions of the Civil Act, and
cancellation is restricted if the minor tricks us into believing that
we have the consent of his or her legal representative.
When a member purchases a reservation product, payment is made at the
same time as the reservation. If there is no availability for the
general reservation product, payment will be cancelled, and no
additional fee will be charged to the user. However, if the payment of
the reservation product is cancelled due to the circumstances of the
member, it is subject to the separate special terms and conditions
specified in the service.
Other matters related to cancellation and refund that are not
specified in these terms and conditions and the guide for use of the
service shall be governed by applicable laws.
Article 20 (Company's obligations)
We will not do anything that is prohibited by the relevant laws and
these terms and conditions, or is against public morals, and endeavor
to do the best we possibly can to provide continuous and stable
service for our users.
We must have a security system to protect personal information
(including credit information) so that members can safely use the
We comply with the obligations set by the relevant laws and
Article 21 (Users’ obligations)
The user is responsible for managing their information such as e-mail
address, password, and payment method necessary for the use of the
service. The above information is not allowed to be used by a third
party in connection with the use of the service.
The user must comply with the matters notified by the company, such as
related laws and regulations, the provisions of this agreement, and
the service use guide, and must not interfere with the company’s other
- Users must not perform any of the following actions.
Registration of false information when applying or changing service
- Information theft of others
Transmission or posting of information (computer programs, etc.) other
than the information set by the company
Infringement of intellectual property rights such as copyrights of the
company and other third parties
Defamation of the company's and other third parties'
reputation, credit, or business obstruction
- Using the service for profit without the consent of the company
Reproduction, disassembly, imitation, or other transformation of the
service through processing
Interfering with the company's business and service provision by
using the service in an abnormal way by an automatic connection
program (macro), etc.
Disposing of reserves or discount coupons to a third party or
transferring them from a third party
The act of using various event services implemented by the company for
users inconsistent with the company service policy
The act of assault, intimidation, attack, defamation, sexual
harassment of the company’s employees (including the process of
objecting to the service) during the use the company's service.
Acts that violate other related laws or regulations set by the company
Users cannot pursue profit through the use of the service except when
officially recognized by the company, and the following is regarded as
The act of hacking the company's information and
The act of posting advertisements and pornographic information
(including links to pornographic sites)
The act of infringement of intellectual property rights such as
unauthorized distribution of sound sources, videos and software
If a user violates the above obligations and incurs property or
non-property damage to the company or a third party, the company shall
be exempted from the damage caused by the user, and the user shall be
charged for civil damages, criminal charges, and administrative
agencies. The user may take any corresponding legal action
Article 22 (Personal Information Protection)
When collecting user's personal information, the company collects
the minimum amount of personal information necessary for the provision
When registering as a member, the company does not collect information
necessary for fulfillment of the purchase contract in advance.
However, this is not the case when personal identification is required
prior to the purchase contract in order to fulfill obligations under
related laws, and when minimum specific personal information is
When the company collects and uses user's personal information,
it notifies the user of the purpose and obtains consent.
The company cannot use the collected personal information for purposes
other than the purpose, and when a new purpose of use occurs or is
provided to a third party, the Company notifies the user of the
purpose and obtains consent at the use and provision stage. However,
exceptions are made in cases where the relevant laws and regulations
When the company needs to collect personal information of the user
pursuant to Paragraphs 3 and 4, we will notify the user of the purpose
and use of collected information. Also, users will be notified of the
identity of whom their personal information is being managed by
(manager’s department, name, contact point) And following the GDPR,
CCPA and other applicable laws, we must notify and disclose any
information given to a third party and users may revoke prior consent
at any time.
Except in the following cases, if the Company uses it for purposes
other than purposes or provides it to a third party without obtaining
the consent of the user pursuant to paragraphs 3 and 4, the company
bear all responsibility. However, if it is used by the seller for a
purpose other than the purpose or provided to a third party, we are
only responsible for reasons attributable to the company.
When notifying the facility for the purpose of providing services when
using services for accommodation facilities and restaurants
The user may request to view and correct errors in his/her personal
information held by the company at any time, and the company is
obligated to take necessary measures without delay. If a user requests
correction of an error, the company will not use the personal
information until the error is corrected.
If the user's existing personal information and the personal
information that the user authenticated at the time of identity
authentication are different, the company may modify the member
information with the personal information that the user authenticated
at the time of identity authentication.
The company shall limit the person who handles the user's
personal information to a minimum for the protection of personal
information, and the loss, theft, leakage, provision of the
user's personal information, including credit cards, bank
accounts, etc. We are responsible for any damages caused by users.
The company or a third party that has received personal information
from it will destroy the personal information without delay when it
achieves the purpose of collecting or receiving personal information.
The company does not set the consent column for collection, use, and
provision of personal information as previously selected. In addition,
specific services that are restricted when the user refuses to consent
to the collection, use, and provision of personal information are
specified, we do not restrict or refuse the provision of services such
as membership registration because of the user’s refusal to consent to
the collection, use, and provision of personal information that is not
Article 23 (Exemption Clause)
If the company is unable to provide services due to natural disasters
or equivalent force majeure, the company is exempted from
responsibility for providing services.
The company is not liable for any disruption in service use due to
The company is not liable for the reliability and accuracy of
information/data/facts from subjective reviews which is posted by the
The company is not liable for damages caused by direct transactions
between users and affiliates without using the company's
The company is not liable for the free service unless it is provided
in the relevant legislation.
The company is not liable for damages from users' voluntary
leakage or provision of their personal information to others.
The company, its employees and agents are not liable for damages
arising from the following subjects unless they are intentional or
involving gross negligence.
Damage caused by false or inaccurate information provided by users to
- Personal damages arising from access and use of service
Damage caused by any illegal third-party access to the server or the
illegal use of the server.
Damage caused by any illegal interference or interruption by a third
party to a server or from a server
Damage caused by all viruses, spyware, and other malware that allowed
a third party to illegally transmit, distribute, or transmit or
Damage caused by errors, omission, destruction of transmitted data
Civil and criminal liability due to defamation and other illegal acts
occurring in the process of registering user information and using
Damage caused by a user using a stolen card, a copy card or attempting
to pay by fraud.
The company is not liable for the loss of profits expected by the
users using the service, nor for damages caused by data obtained
through other services.
The company is not liable for disadvantages from refusal to enter,
cancellation of reservation, or non-refundable damages caused by the
use of accommodation facilities by minors who are not accompanied by
Article 24 (Relationship between Connect Services and Connected
If a top service and a bottom service are linked by hyperlinks (for
example, the target of a hyperlink contains characters, pictures, and
videos), the former is referred to as "connect services" and
the latter as "connected services".
Connect services do not bear any guarantee responsibility for
transactions and goods provided by the “connected service”, unless it
specifies as “connect service” on the initial connecting screen or a
pop-up screen at the time of connection.
Article 25 (Governing Law and Arbitration Clause)
The laws of the user’s nation apply to the interpretation of these
terms and conditions for disputes between the company and its members.
A lawsuit between a member and the company during the service will be
filed with the competent court.
effect on 20.10.2020